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Watch this 1-minute video about creating a service ticket and checking the status of current tickets.
ITSM (Information Technology Service Management) is the system by which DoIT manages the support and delivery of IT services.
花猫加速器官网-快连加速器app
Log in to the Service Portal with your NetID and password to report issues or make requests for IT services. Your ticket will be automatically routed to the DoIT team best suited for troubleshooting based on the information you provide.
花猫加速器官网-快连加速器app
花猫加速器官网-快连加速器app
The Service Portal will automatically populate your name, email address, and contact number (faculty/staff only) based on your login. This saves you time when submitting a request and frees up Help Desk staff to spend more time assisting you with your issue/request.
花猫加速器官网-快连加速器app
In instances where first level troubleshooting is not necessary, ticket auto-routing will allow users to receive faster access to the appropriate DoIT team to address their concern.
花猫加速器官网-快连加速器app
IT Service Portal will provide data to fuel project prioritization, strategy and IT investment. This means problems with services can be more easily identified and resolved, and business needs that are not being met by the current IT Service Portfolio can be addressed through proper funding and implementation.
花猫加速器官网-快连加速器app
Files & Links
花猫加速器官网-快连加速器app
Customer Engagement and Support
- (631) 632-9800
- Customer Engagement and Support Help Portal